Mark Krackowizer

Professional Experience:

September 1999 -      Partner, KrackaToa Partners. Global Division.
Responsibilites include: Web Design, Consulting, Partnership, Photography, Surfing and keeping in touch with our clients through fun activities.

Jan. 1998 - 1999       Outsourcing Manager,  Technology Integration Group. San Diego, California. Responsibilities included: Design Projects, Attend Bid Conferences, Write Detailed Responses to Proposals; Plan, Staff, Implement and Document Projects.  Manage Help Desk Engagements, Manage TIG Outsourcing Personnel.  

Responsible for designing and implementing large scale deployments and complete systems implementations.  Projects included applying standard desktop images to over 4000 systems and just in-time shipping and deployment to sites throughout Clark County, Nevada.  Also managed deployment teams that installed the pre-imaged systems in classrooms.  Designed, negotiated and implemented complete new systems installation for San Diego Unified Port District, one of the largest contracts awarded in San Diego that year.  Implementation included cabling and LAN/WAN installation at 7 sites including all San Diego Airport Terminals, Marine Terminal, Harbor Police HQ and Port District HQ.  Desktop, LAN and WAN equipment installed or migrated at all locations.  All users trained in standard software and hardware during deployment.  Another project required that a two month deployment schedule be condensed into a two week period. All 22 sites were implemented on time.  Managed on-site help Desk Teams at several sites. Two time member TIG Presidents Club for Outstanding Service.  

Clients included: Wet Seal Clothing; Los Angeles Unified School District; Hewlett Packard; San Diego Unified Port District; Phoenix Union High School District; Clark County School District; Parker Hannifin Customer Service.

 

Feb. 1996 Jan. 1998  Technical Services Manager, Technology Integration Group. San Diego, California. Responsibilities include: Management of TIG technical resources, Outsourcing and Project Management. Directly responsible for the management of the Engineering Group. Provide systems design, project planning and project management for TIG engagements. Actively involved on an advisory and planning basis in outsourcing projects such as Hewlett Packard and Parker Hannifin. Designed and planned TIG use of Imaging for rollouts and project work. Work extensively with TIG prime vendors such as Compaq, Novell, 3Com, Microsoft to ensure TIG technical staff are current on latest technologies. Temporarily managed internal technical support for a period when the company grew from four locations to seven. Managed technical setup and on-site technical support for bi-annual TIG Conferences. 

June 1995 Feb. 1996 Independent Lotus Notes Consultant. San Diego, California. Designed and implemented Lotus Notes projects for clients. Specialized in multi-server implementations requiring domain planning and replication set-up. Clients included; MedTrans Medical Services, Jenny Craig International, Technology Integration Group.

March 1993 - May 1995 Technical Support Manager, Coopers & Lybrand. Sydney Australia. Supervised a staff responsible for software support and computer training for over 1200 users in Sydney, Australia. Implemented Lotus Notes for Sydney region and assisted in planning of Nationwide rollout. Trained users and PC support staff in Notes and administered the servers. Responsible for evaluating new technology including high speed networking, hardware, software and PCMCIA cards. Specified and supported high end Publishing equipment for C& L National Marketing. Assisted in the planning of Netware 4.0 conversion. Built and maintained fault-tolerant Compaq file servers. Conducted a Computer Training Needs analysis for Sydney region that was used as a national model by the firm. Assisted with hardware and software support calls and Netware Administration as needed. Planned and assisted in C&L migration from DOS to Windows 3.11.

October 1988 - June 1992 Assistant Vice-President, TCS Enterprises, Inc. San Diego, California. Maintained all Information Systems responsibilities listed in the I/S Coordinator position described in previous position. A programmer/analyst and contract programmers were supervised to meet the Information Systems needs for all seven TCS Subsidiaries (Insurance, Mortgage Banking, Publishing, Financial, Governmental Consulting, Real Estate Services and International). Managed the design, construction, occupation and ongoing maintenance of 5 branch offices throughout California and the corporate headquarters in San Diego. Also, handled all leasing issues on aforementioned locations. Designed flexible voice and data wiring plans for each location. Responsible for security system selection, personnel access and trouble response. Conducted sensitive financial analysis of new ventures for CEO including presentation graphics for proposals and board meetings. Other duties included responsibility for all capital purchases for TCS companies including furniture, copiers, fax machines, publishing equipment, modular office components, etc. Supervised parent company support personnel including mailroom, reception and temporary help. Left the company to move to Australia.

October 1986 - October 1988 Information Systems Coordinator, TCS Enterprises, Inc. San Diego, California.  Duties included responsibility for all Information Systems Department functions including needs analysis, system design and specification, procurement, installation, user training, modifications and maintenance. These functions were performed for TCS Enterprises and its subsidiaries. Systems were both custom built and purchased. Languages used for custom development including FoxPro, Dbase III+, Clipper, Oracle, Wang BASIC. Operating systems included PC-DOS, Novell, Xenix, Macintosh, Appletalk, Wang. Responsibilities also included voice and data communications. Purchased and managed installation of PBX equipment for all TCS locations. Maintained AT&T System 25 for over 100 users at headquarters. Also, Merlin and Intertel systems at branch locations. Installed and managed voice mail at main office. TCS was a beta test site for many of the above systems including AT&T and Wang.

June 1983 - September 1986 Independent Computer Consultant. San Diego, California. Operated as a consultant on PC based computer systems. Assisted in the specification, purchase of systems and user training for clients ranging from individuals to medium-sized businesses. Designed and developed database systems for businesses and the San Diego Unified School District. This business was operated on a part-time basis while attending college.

April 1979 - July 1984 Special Education Assistant, San Diego Unified School District. Began as an itinerant tutor working with physically handicapped children in regular classrooms. This position required scheduling of students at six school sites and curriculum development for students ranging from ages six through seventeen all with some type of physical disability that impaired their ability to learn. Next, was assigned to work in a pilot program for Non-Oral Physically Handicapped children. This program was in two classrooms and involved development of new methods of teaching these children to communicate. Computers, mercury switches and voice synthesizers were some of the methods utilized. Finally, was assigned to a diagnostic program which was designed to pinpoint the primary disability of multi-handicapped children in order to determine their best course of education. This program required extensive testing and observation and was very challenging.

Authorized Compaq Service Technician for PCs and Servers; Authorized Installer of Digital NT Cluster Products; Authorized Kalpana EtherSwitch Engineer.

Vendor trained in Lotus Notes and Novell Netware 3.x-4.x Conversion and 4.x Administration

Numerous conferences attended including NetWorld InterOp, Novell Platinum and Microsoft Solution Provider Events

 

Relevant Education:
May 1992
Certificate of International Business, University of San Diego: Graduate School of Business.

May 1986 Bachelor of Science in Applied Arts and Sciences, San Diego State University
     Major: Business Administration (Information Systems)
     Minor: International Political Systems

May 1984 Associate in Arts,   San Diego Mesa College: Business Administration


Organizations and Offices:
San Diego Council on Literacy - Member of Management Committee
San Diego Child Care Coalition - Member of Business Advisory Board
Southern California Users Group of Applied Systems - Founding President 
North American Users Group of Applied Systems-Member National Advisory Board
AT&T System 25 Users Group - Founding Member 2
Data Processing Management Association San Diego State Chapter - President 1985-1986
Alpha Sigma Phi Honor Society Mesa College Chapter vice-president 1982-1984

Additional Interests:
Travel, Sailing, Surfing, Theater, International Trade